Our customer satisfaction policy
100% satisfaction guarantee Every product comes with our 100% satisfaction guarantee. If after initial inspection of the product you find defects in materials or workmanship, you may return it in unused condition in original carton within 10 days for exchange or credit to Customer Service or CSC at P.O. Box address on the shipping box. Please, send us an e-mail requesting Merchandize Return Authorization number withing 24 hours of receiving the product and initial inspection, as only authorized returns are allowed. You will then get instruction how to make the return.
Extended warranty Many products carry an extended warranty. Check the product's copy block on the web site for extended warranty information. Some products come with one year, five year ten year or lifetime warranties. Deni Appliances come with 1 year manufacturer warranty.
Damaged shipments Damaged shipments from handling must be claimed with the freight carrier (UPS). If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.
In-stock guarantee Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. About half of out of stock merchandise is back in stock within 15-30 days. We will inform you promptly if encounter any problem and will work with you in any way to insure your satisfaction.
Any questions? Please, e-mail us with any questions or concerns support@victoriasonlinestore.com and we will make sure to answer it ASAP.
