Shipping Rates and Policies
Shipping methods and fees All orders less than 200lb can be processed on-line. We use UPS Ground as a standard shipping method. Please, remember UPS will not deliver to a P.O. Box - you must have a physical address. When you need something quick and don't mind paying a little extra you can choose UPS next day air, UPS 2nd day air or UPS 3 day select (please note, these Express methods DO NOT APPLY to our appliances products, only UPS Ground). Shipping Fees are those charged by UPS based on the weight of your order and destination. Please, refer to the UPS official site for the details and rules of the shipping services. For big orders (over 200lb), please, contact us through e-mail for estimate shipping cost.
Destinations UPS will deliver your order anywhere within continental USA. Orders to Alaska and Hawaii are accepted as well. Sorry, we do not deliver to Canada at this time.
Processing time Normally, your order will leave the warehouse within 48-72 hours (second or third business day). Between November 15 and December31, please allow us up to four business days.
Please note: Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. About half of out of stock merchandise is back in stock within 15-30 days. We will promptly inform you if encounter any trouble and will work with you in any way to insure your satisfaction.
Any questions? Please, e-mail us with any questions or concerns support@victoriasonlinestore.com and we will make sure to answer it ASAP.
